1-717-897-0283 Mon-Sun 8 am- 5 pm
support@sangstre.com
Before
If you have additional questions, please contact Sangstre customer support at info@sangstre.com, for further assistance.
Can I add prescription lenses to Sangstre Frames?
Yes, it’s possible to add prescription lenses to Sangstre Frames. Sangstre does currently provide this service so please visit Customize choice if you wish to add prescription lenses.
Specifications of Sangstre Frames
In what places should I avoid using Sangstre Frames?
HaydnⅡ Frames is not suitable for the following scenarios:
1. In places with particularly loud noises, such as subways, the noise will overwhelm the sound produced by HaydnⅡ Frames.
2. In a particularly quiet environment, such as a library or cafe, the sound leakage may disturb the people next to you.
Does Sangstre Frames use bone conduction technology?
No, Sangster Frames uses open-ear listening via 2 speakers (on each side) which are positioned in front of the glasses’ legs(logo).
What is the purpose of Sangstre Frames audio glasses?
Audio glasses are extremely convenient as they are integrated speakers with sunglasses/prescription eyeglasses into one. and microphones and have Bluetooth features so they could connect with smartphones to make phone calls, play music, or interact with your smart voice assistants like Siri and Alexa, with both your ears unblocked and hands-free.
How long is your order’s total delivery time?
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
Standard shipping time: North America, 5~7 Working Days
Global, 7~12 Working Days
Expedited shipping time: North America, 2~3 Working Days
Global, 5~7 Working Days
How long is your order processing time?
In general, ordinary orders will be shipped within 1-2 days after checking the inventory. and the customized orders will take about 2-7 working days to ship out after getting the email of prescription lenses info reply.
Where is the lens cleaning cloth in the packaging?
The lens cleaning cloth is inside the glasses case.
where do your products ship from?
We have several overseas warehouses, so our shipment site depends on the location and product inventory of customers’ orders.
Where to find my tracking NO?
On your order shipped notification email, check the email and find the tracking numbers directly. Or Log into your account at Sangstre.com. find your order list and find the Tracking Numbers.
Where can I track my Order?
You can track your order form here:
Eg: Tracking No. carries 22 digits like 9400110200830113623352
Click the “Track” button, and select the “USPS” as Carrier.
NOTES:
Your tracking number may take 1-3 days to become active from the shipping date.
If you can’t find any tracking no. on your order list, we’re still preparing your package.
If you can find more than 1 tracking no. on your order list, we must have shipped in different packages.
if you find only part of the items has no tracking no., we’re still preparing for the shipment of other items.
What does the shipping rates?
We provide two levels of shipping methods, standard and expedited shipping to North America Area and Global.
Standard Shipping Fee: North America, $0~$5 Global, $0~$5，
Expedited Shipping Fee: North America, $20~$25 Global, $25~$30
Trouble Shooting
What should I do if Sangstre Frames won’t open?
1. First, press the function key to confirm whether the charging box is out of power through the color of the indicator light.when the chargeing box power<20%,the indicator showed solid red.then put the Frames into charge box, the LED indicator in the case will light red up, indicating that the glasses are charging. Please try to adjust the position of the glasses while charging, and you can hear the power-on or power-off prompt tone.
2. After confirming that the glasses and the charging case are fully charged, please put the glasses into the charging case in the correct positions and hold the function key for 8 seconds to restore the factory settings, and then you can check the power on and off again.
Note:
1. Please make sure to connect the glasses’ Bluetooth device within 10 minutes, then wait 1-3 seconds until you hear the “connected” voice prompt.
2. To save battery life, Sangstre Frames will automatically turn off when the battery is low. In this case, use the charging cable to charge for at least 10 minutes, then try turning it on again.
If you have additional questions, please contact customer support at info@sangstre.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.
What should I do if Sangstre Frames disconnects or the sound is choppy?
Some environments (such as airports, offices, crowded public spaces, etc.) can interfere with your Bluetooth connection. To optimize your Bluetooth connection:
1) Ensure your phone is on the right-hand side of your body.
2) Download videos and songs instead of streaming them.
3) If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.
What should I do if the frames do not turn off after putting them in the glasses case?
The correct sequence is that the frame is placed in the charging box, the indicator light in the charging box lights up red, and then the shutdown prompt sound will sound.so If the indicator light fails to light up, try to adjust the position of the glasses and check the reason why the charging cannot be successful.
How to check the reason why SANGSTRE glasses cannot be successfully charged?
Sangstre glasses use contact charging points. You need to ensure that the contact pieces of the glass’s temples and the contact points of the glasses case can contact.
1. Check the sequence of the glass’s temples to be folded. Fold the left temple and then the right temple in sequence.
2. Check that the frame is twisted and deformed and if the distance among the screws of the glasses temple’ pile head is changed.
3. Check whether the glasses case is squeezed and deformed so that the position of the glasses in the glasses case deviates.
What should I do if the touch controls on Sangstre Frames not working?
Wear Sangstre Frames and make sure you are touching the correct area on the audio temples so that the touch controls are triggered. They are located on the sangstre logo.
What should I do if Sangstre Frames have mic issues or the mic does not have sound?
– Confirm whether the call audio is switched to Sang Framstre, and restart them.
– Try checking the audio permissions of the connected device, as well as checking the volume level.
– Confirm whether there is too much interference in the calling environment, and try again in an environment with less interference.
What if Sangstre Frames auto-play/pause/adjust volumes when used?
Confirm whether the voice assistant function is turned on or off. If it’s turned on, it’s possible that you’re saying one of the commands during conversations and Sangstre Frames is picking it up.
Please turn off the offline voice to see if there are some differences.
What if Sangstre Frames has serious sound leakage when used?
When you are in a relatively quiet office environment and use Sangstre Frames at a medium or high volume, there may be sound leakage, Listen at a lower volume.
Why does audio glasses have a certain amount of sound distortion?
Some music will sound distorted when Level 4 or higher is selected. This is normal and the level can be adjusted according to your preferences.
How
How do I turn on Sangstre Frames?
Sangstre Frames will turn on automatically when you wear them. If they do not turn on automatically, make sure the glasses were fully charged, put them in the charging case, and take them out again.
How do I pair Sangstre Frames with a new device or reset the pairing?
1. To Pair with a New Device:
After the glasses are taken out of the glasses case and turned on, they will enter the pairing state automatically, until you hear the voice prompt.
2. Reset the Bluetooth Connection:
You need to turn off the Bluetooth of the device being paired or put the glasses in the glasses case and press the glasses case function key for 3 seconds to re-establish the connection with the new device.
If they fail to connect the historical pairing device, They can be paired with the new device.
How many devices can SANGSTRE audio glasses be paired at one time?
Only one device can be connected at one time, but the pairing records of 5 devices can be kept and they will delete the least used devices recently when paired with new devices.
How do I adjust the volume and switch songs using Sangstre Frames？
By default, you can swipe forwards on either the audio right temple to turn up the volume or swipe backward to turn the volume down. and you can swipe forwards on either the audio left temple to switch the next songs or swipe backward to switch the previous songs.
How do I activate Siri using Sangstre Frames?
Sangstre Frames’ default touch controls do support Siri, you could double touch the left logo to wake up the voice assistant.
How do I turn off Sangstre Frames?
Sangstre Frames will turn off automatically when you put them into the charging box. If they do not turn off automatically, try to adjust the position of the glasses and check the charging box indicator light whether lights up red.
How do I reset Sangstre Frames?
Long-press the function key area on the bottom of the charging box for 8 seconds, and you can reset it to the factory.
How do I clean Sangstre Frames?
Due to this product containing electronic components, we recommend that you use glasses cloth and swab paper to clean it carefully. Please do not use chemicals, abrasive materials, ultrasonic detergent, alcohol, acetone, and other solvents that may damage the finish of the frame and the electronic equipment.
How do I maintain Sangstre Frames during daily use?
1. Keep Sangstre Frames in a dry environment. If they come into contact with liquid, use the “cool” setting on a hairdryer to dry them.
2. Do not immerse Sangstre Frames in water or expose them to seawater, salt water, chlorinated water, or other liquids (such as beverages).
3. Do not expose Sangstre Frames to pressurized water, high-velocity water, soapy water, or extremely humid conditions (such as a steam room).
4. Do not spill any food, oil, lotion, or other abrasive substances on Sangstre Frames.
5. Clean Sangstre Frames with a soft, dry cloth. Do not use water, chemicals, or abrasive materials to clean the frames. To clean the lenses, use an alcohol-free lens cleaner and a soft cloth.
if they are keeping a connection with 1 device. How can I establish a connection with another new device?
You need to turn off the Bluetooth of the device being paired or put the glasses in the glasses case and press the glasses case function key for 3 seconds to re-establish the connection with the new device.
How to Charge SANGSTRE Smart Audio Glasses?
For storage, you need to close the left temple first and then the right temple. The red indicator light is on indicates that the two temples are successfully charged at the same time. And the indicator will go out when the glasses are fully charged. If the indicator light fails to light up, try to adjust the posture of the glasses and check the reason why the charging cannot be successful.
How to check the reason why SANGSTRE glasses cannot be successfully charged?
SANGSTRE glasses use contact charging points. You need to ensure that the contact pieces of the frame temples and the contact points of the glasses case can contact. 1. Check the sequence of the glasses temples to be folded. Fold the left temple and then the right temple in sequence. 2. Check that if the frame is twisted and deformed and if the distance among the screws of the frame temple’ pile head is changed. 3. Check whether the glasses case is squeezed and deformed so that the position of the glasses in the glasses case deviates.
How to solve the problem that glasses only have one side sound?
The first possibility is that the two temples aren’t be turned on at the same time. You can put the frame back into the glasses case to turn off them and then take them out again. The second possibility is that the left and right temples failed to form a team, and two Bluetooth addresses appeared. Only one temple establishes a connection with the mobile phone. You can put the glasses into the glasses case and press the function key for 8 seconds to form a team.
How can we judge the power of the charging box?
we judged the power by short-pressing the function key shows the color of the indicator of the charging box.
When the remaining power of the charging case should be greater or equal to 80%, the LED indicator will be solid green. When the remaining power of the charging box should be less than or equal to 80% and greater or equal to 20%, the indicator shows solid blue light.
When the remaining power of the charging box is less than 20%, the indicator shows solid red light.
How do I play/pause the songs using Sangstre Frames？
By default, you can double-touch the right temple logo button to stop/wake the music.
How to answer a call/ Reject a call using Sangster Frames?
By default, you can double-touch the right temple logo button to answer/ end a call.
What
What to do if there is no sound while connecting to devices with Sangstre Frames?
What to do if there is no sound while connecting to devices with Sangstre Frames?
Please try the following troubleshooting steps to see if there are helpful:
– Delete the pairing record and reconnect Sangstre Frames again.
– When you use Sangstre Frames for a call on your devices, you may need to select them as the default playback and output device. This can be found in your device’s audio settings.
– Update your device’s Bluetooth driver or buy a Bluetooth adapter that is compatible with your devices.
– Try our Sangstre Frames on the phone to see if there are some compatibility issues with the decives.
What is the endurance performance of SANGSTRE smart audio glasses?
When the glasses are fully charged, you can play music continuously for 5 hours or talk continuously for more than 3 hours. The glasses case can charge the glasses for many times, so the comprehensive standby can be up to 15 days.
What is the waterproof rating of SANGSTRE smart audio glasses?
IPX4, this product is not a professional waterproof equipment. It can prevent splashing under normal use. After testing under controlled laboratory conditions, its effect reaches IPX4 level.
Can the lenses of SANGSTRE audio glasses be removed?
Yes, the lenses are detachable, but we do not recommend that you disassemble them yourself. If you really need to disassemble them, please consult your local optician store staff or seek help from an optical professional.
Does SANGSTRE solar lenses provide UVA/B protection?
Yes, Sangstre audio sunglasses can block 99% UVA/UVB irradiation.
Whether Sangstre sunglasses equity with solar polarized lenses?
Yes, Sangstre audio sunglasses come with polarized lenses. Unpolarized colored lenses are also available on our offcial website.
Are lenses of Sangstre sunglasses prescription lenses?
No, you can order customed prescriotion lenses on our offcial website.
Are lenses of Sangstre optical glasses prescription lenses?
No, you can order customed prescriotion lenses on our offcial website.
Can SANGSTRE audio glasses wake up the voice assistant?
By default, you can double-touch on either the audio left temple logo to wake up the voice assistant.
